Patient Services Representative

Opening with Proliance Surgeons Orthopedic Physicians Associates

Job Role: Administrative
Job Type: Full Time

1 LOCATION

Overview

Position Summary

Clinic Summary

Orthopedic Physician Associates (OPA) is Seattle’s premier provider of orthopedic services. Our physicians and clinical staff work together to ensure that patients receive complete orthopedic care, whether surgical or nonsurgical, for problems or diseases of the bones, joints and muscles. OPA physicians are board certified in Orthopedics, Sports Medicine, Physiatry and Anesthesiology and each has advanced subspecialty Fellowship training in Sports, Joints, Foot & Ankle, Spine and Trauma. OPA Physicians are known regionally and throughout the world as leaders in their fields. They lecture frequently, train others and develop new surgical techniques and many of the breakthrough hardware used in today’s surgeries.

Position Summary

The role of the Front Office Patient Services Representative (PSR) is to act as a liaison employee for patient appointments, accommodation and access to the physician. This includes booking appointments, greeting patients, verifying eligibility, processing necessary information to support that activity and triaging with physicians and medical assistants on acute scheduling problems.

Key Duties and Responsibilities

Provide exemplary customer service
Greet and direct patients, sales personnel and visitors
Check in/verify information for established patients, confirm insurance/referral, consent forms and all patient information are up to date in practice management software and electronic medical record
Check in/register new patients, verify insurance eligibility/referral, enter insurance/referral information in practice management software and electronic medical record
Identify payor source, verify insurance eligibility and financial status
Enter personal health information and financial information into practice management system with a high rate of accuracy; complies with federal and local laws to ensure patient privacy
Assist patient with completion of paperwork when necessary
Inform patients of delay or wait time for appointments
Review records for completeness, print necessary updates and put records in order
Review physician clinic schedule for accuracy
Collect and post co-pays
Prepare physician day sheets listing surgeries, meetings and all other activities
Facilitate flow of patients by coordinating with medical assistants
Schedule appointments, conferences and meetings in person
Schedule interpreters for patient appointments
Complete duties as directed by supervisor
Assist other personnel as directed by supervisor
Must follow all policies as outlined in Employee Handbook

Essential Qualities

The essential qualities necessary include, but are not limited to:

Superior customer service
Great interpersonal skills; patient and pleasant personality, works well with a variety of people
Organized; uses time efficiently
Team player
Ability to work independently, with little supervision
Interfaces well with staff and physicians
Professional demeanor
Dependable and flexible with attendance and working varied hours when needed
Able to manage frequent change, delays or unexpected events while maintaining a positive mindset
Proficient oral and written communication
Ability to problem solve
Motivated; measures self against standard of excellence, overcomes obstacles and challenges

Education / Experience

Education/Experience

High School diploma
1-2 years relevant experience in public contact, preferably in medical office environment
Minimum 1 year front office or medical reception experience
NextGen and EMR experience (desired)

Skills/Knowledge/Abilities

Expertise in accuracy and attention to detail
Ability to monitor own work to ensure quality
Ability to provide feedback to improve performance
Meet and exceed efficiency standards
Proficient in using a computer
Knowledge of practice management software and its use
Knowledge of patient portal software and its use
Data entry/type 40 wpm
Ability to remove oneself personally from given situations, remaining objective
Ability to exhibit cooperation, flexibility, and provide assistance when interfacing with patients, physician and staff
Ability to establish priorities, coordinate work activities and exercise initiative and problem solving, discernment, judgment and effective patient and staff communication
Ability to multi-task
Skill in organizing and reporting information that is accurate and complete
Understanding of the need for and evidence of consistent respect for confidentiality
Ability to maintain composure in stressful situations
Skill in establishing and maintaining effective working relationships with all staff
Ability to prepare records in accordance with detailed instructions
Ability to communicate clearly
Consistency and timeliness in attendance

Work Environment

Requires corrected vision and hearing to normal range.
While performing the duties of this job, the employee is regularly required to talk or hear.
The employee regularly is required to stand, walk, and sit.
Work is performed in an office hospital and surgical environment.
Some bending and stretching required.
Use of telephone is required.
Manual dexterity required for use of surgical instruments, and computer keyboard.
Occasionally lifts and carries items weighing up to 50 pounds.
Requires working under stressful conditions or working irregular hours.

The work environment/physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties at any time.

How we are protecting team members from COVID-19?
Employee and patient health and safety is our top priority. At Proliance, we are adhering to CDC, State and local orders regarding COVID-19 and have implemented processes and precautions across our facilities to prevent the spread of COVID-19.

Following the most recent vaccination mandate for healthcare workers in Washington State, and our commitment to the health and safety of our employees and patients, all Proliance employees will be required to provide proof of full vaccination upon hire, or proof of a medical or religious exemption.

Benefits

Proliance Surgeons offers a generous benefits package including Medical/RX, Dental, Vision, 401k with profit sharing and more! Plus ALL of our employees enjoy the free perks of our employee purchasing program offering a variety of discounts on purchases made every day – including cell phone service!

Proliance Surgeons is proud to be an equal opportunity employer. We are committed to creating an inclusive environment, and we welcome and encourage people of all backgrounds, perspectives, experiences, and skills to apply.

All employment decisions at Proliance Surgeons are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.