Process Improvement Specialist

Opening with Proliance Surgeons Orthopedic Physicians Associates

Job Role: Administrative
Job Type: Full Time



Position Summary

Clinic Summary

Orthopedic Physician Associates (OPA) is Seattle’s premier provider of orthopedic services.  Our physicians and clinical staff work together to ensure that patients receive complete orthopedic care, whether surgical or nonsurgical, for problems or diseases of the bones, joints and muscles.  OPA physicians are board certified in Orthopedics, Sports Medicine, Physiatry and Anesthesiology and each has advanced subspecialty Fellowship training in Sports, Joints, Foot & Ankle, Spine and Trauma.  OPA Physicians are known regionally and throughout the world as leaders in their fields.  They lecture frequently, train others and develop new surgical techniques and many of the breakthrough hardware used in today’s surgeries.

Position Summary 

The Process Improvement Specialist will focus on Industry-changing process improvements and initiatives that will revolutionize our ability to eliminate waste, cut costs, and most importantly, improve the quality of services.  The specialist monitors and improves organizational processes with the aim of making them as effective and efficient as possible. This position is responsible for promoting, expanding and sustaining our lean process improvement culture throughout the system via the process analysis, that encompasses all dimensions of the practice: Clinical, Business, Operations Candidate will implement a  variety of programs to support organizational changes and assists managers with changes..

  • Facilitate clinical and operational redesign, including new models of management, practice, and care delivery.
  • Lead operational root cause analysis. Manage assigned improvement projects.
  • Use system-standard methodologies, techniques, and language. Educate leaders and caregivers in these standards.
  • Consults with administrative, clinical and physician leaders to identify, diagnose and problem solve organizational effectiveness problems and solutions while building positive, value-added relationships with all clients.
  • Designs instructional-, improvement-, or performance-based interventions to build individual and organizational capacity and improve patient satisfaction, employee climate and operational and financial performance.
  • Participates in the evaluation of learning technology and training solutions for both employee and leadership education efforts.
  • Analyzes patient, employee, operational, financial and other data to support recommendations, measure results and calculate return-on-investment for programs.
  • Create and support an environment that fosters and supports teamwork.
  • Perform other duties as assigned.
  • Must follow all policies as outlined in Employee Handbook
  • Assist other personnel as directed by Department Supervisor
  • Assist other personnel as directed by clinic administrator
  • Must follow all policies as outlined in Employee Handbook

The essential qualities necessary include, but are not limited to:

  • Flexible and adaptable
  • Patient
  • Organized and detail-oriented; thorough
  • Team player
  • Ability to work independently, with little supervision
  • Excellent public relations
  • Interfaces well with staff and physicians
  • Professional demeanor
  • Excellent follow through
  • Takes initiative
  • Dependable


  • A bachelor’s degree
  • Two years’ experience applying improvement methodology to healthcare or other industries preferred


  • Ability to champion the importance of striving to improve the cost, quality, safety, and accessibility of healthcare services, with a focus on creating value.
  • Strong project management skills with the ability to manage multiple concurrent projects.
  • Excellent communication, facilitation and interpersonal relationship skills.
  • Strong technical, computer and presentation skills.
  • Able to maintain flexibility and composure under pressure.
  • Excellent phone etiquette and ability to communicate effectively
  • Ability to exhibit cooperation, flexibility, and provide assistance when interfacing with patients, physician and staff
  • Ability to multi-task
  • Skill in organizing and reporting information that is accurate and complete
  • Understanding of the need for and evidence of consistent respect for confidentiality
  • Skill in establishing and maintaining effective working relationships with all staff
  • Ability to prepare records in accordance with detailed instructions
  • Ability to sit for long periods of time
  • Consistency and timeliness in attendance
  • Requires corrected vision and hearing to normal range.
  • While performing the duties of this job, the employee is regularly required to talk or hear.
  • The employee regularly is required to stand, walk, and sit.
  • Work is performed in an office hospital and surgical environment.
  • Some bending and stretching required.
  • Use of telephone is required.
  • Manual dexterity required for use of surgical instruments, and computer keyboard.
  • Occasionally lifts and carries items weighing up to 50 pounds.
  • Requires working under stressful conditions or working irregular hours.


The work environment/physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties at any time.

How we are protecting team members from COVID-19?
Employee and patient health and safety is our top priority. At Proliance, we are adhering to CDC, State and local orders regarding COVID-19 and have implemented processes and precautions across our facilities to prevent the spread of COVID-19.

Following the most recent vaccination mandate for healthcare workers in Washington State, and our commitment to the health and safety of our employees and patients, all Proliance employees will be required to provide proof of full vaccination upon hire, or proof of a medical or religious exemption.

Proliance Surgeons offers a generous benefits package including Medical/RX, Dental, Vision, 401k with profit sharing and more! Plus ALL of our employees enjoy the free perks of our employee purchasing program offering a variety of discounts on purchases made every day – including cell phone service!

Proliance Surgeons is proud to be an equal opportunity employer. We are committed to creating an inclusive environment, and we welcome and encourage people of all backgrounds, perspectives, experiences, and skills to apply.

All employment decisions at Proliance Surgeons are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.

Proliance Surgeons Orthopedic Physicians Associates
Care Center
601 Broadway 6th Floor
Seattle, WA 98122-5330

(206) 386-2600
(206) 622-1644