CAREERS

Job description

Orthopedic Physician Associates (OPA) would love to talk with the next great member of our team who wants to lead our exceptional Patient Service Representatives in providing outstanding patient service while helping set the tone in our busy office settings. With offices in multiple locations this candidate must be well organized, a great communicator and have a proven track record in healthcare. Our main office locations are located in Seattle and Bellevue. We offer competitive pay, a set Monday through Friday and competitive benefits, including free parking, supportive training, and ongoing support. Apply today!

Clinic Summary 

Orthopedic Physician Associates (OPA) is Seattle’s premier provider of orthopedic services. Our physicians and clinical staff work together to ensure that patients receive complete orthopedic care, whether surgical or nonsurgical, for problems or diseases of the bones, joints and muscles. OPA physicians are board certified in Orthopedics, Sports Medicine, Physiatry and Anesthesiology and each has advanced subspecialty Fellowship training in Sports, Joints, Foot & Ankle, Shoulder and Hand. OPA Physicians are known regionally and throughout the world as leaders in their fields. They lecture frequently, train others and develop new surgical techniques and many of the breakthrough hardware used in today’s surgeries.

Position Summary 

The role of the Patient Services Representative (PSR) Supervisor is to oversee staffing and patient intake including registration, patient eligibility, copayment collection and appointment scheduling. The individual will need to monitor and promote accuracy with continued training This individual will work closely with the Revenue Cycle Team, Clinical Supervisor and Satellite Supervisors to insure good workflows, processes and communication between departments. It’s important that the candidate has a passion for patient experience and supporting a stellar staff! Teamwork is paramount!

Essential Qualities

The essential qualities necessary include, but are not limited to:

• Natural leader – brings out the very best in those around you

• Superior customer service: interfaces well with staff, physicians, and patients
• Organized; uses time efficiently
• Team player: considers how your attendance and flexibility impact others
• Ability to work independently, with little supervision
• Able to manage frequent change, delays or unexpected events while maintaining a positive, patient, professional mindset
• Proficient oral and written communication
• Ability to problem solve
• Demonstrates curiosity that drives improvement.
• Motivated; measures self against standard of excellence, overcomes obstacles and challenges

Key Duties and Responsibilities

• Provide exemplary internal and external customer service with a smile

• Greet and direct patients, sales personnel and visitors with a smile
• Check in established and new patients; confirm or verify insurance eligibility/referral; and enter insurance /referral information in practice management software and electronic medical record
• Identify payor source, verify insurance eligibility and financial status; collect and post co-pays
• Enter personal health information and financial information into practice management system with a high rate of accuracy; complies with federal and local laws to ensure patient privacy
• Review records for completeness, print necessary updates and put records in order
• Prepare physician day sheets listing surgeries, meetings and all other activities
• Facilitate flow of patients by coordinating with medical assistants
• Schedule appointments, conferences and in-person meetings
• Assist r personnel and completes duties as directed by supervisor
• Must follow all policies as outlined in Employee Handbook

Education/Experience/Skills

• AA degree preferred

• 1-2 years relevant medical office experience
• NextGen Experience a plus.

Skills/Knowledge/Abilities

• Expertise in accuracy, clarity and attention to detail both in oral and written communication

• Ability to provide feedback to improve performance to others
• Proficient in using a computer; data entry/type 40 wpm
• Knowledge of practice management software and its use

Job Type: Full-time

Pay: $26.00 – $33.00 per hour

Expected hours: 40 per week

Email your resume to careers@opaortho.com